I was eating at one of my favourite places to get a chicken pita the other day, and before sitting down to eat, I grabbed the same bottle of sauce I usually do.
Out of the three sauces offered at this place, the one I always choose is the mildest, because I become a wreck whenever I eat anything too spicy.
So I take this bottle to my table, douse my food in it like I usually do, only to find that what's inside the bottle and now on my food is not the mild sauce I normally use. No sir, it was the extra hot sauce in the bottle.
I checked the label twice, and it said "mild." But it definitely wasn't mild.
What ensued was literal chaos. I was sweating. I was coughing. I was literally having tears streaming down my cheek and my nose was running something awful. I was a hotsauce mess and pita eating circus all rolled into one.
I'm guessing one of two things happened here. Either 1) An employee made a mistake by refilling the bottle with the wrong sauce or 2) They didn't have any of the mild sauce left and tried to make something hot pass as mild.
Whatever the reason, the mislabelling of the contents of that bottle taught me a lesson: don't make semantic promises you can't keep.
If the bottle says "mild" it should contain mild sauce, or else you are risking serious discomfort for the person consuming your product.
If the content, service, or product you produce can't deliver on what it's claiming to, you're in trouble because you will lose peoples' trust.
You can best believe when I went back to this restaurant today I made sure the contents matched the label before dousing my food with the mild sauce again. Because they almost lost my trust. Almost.